Privacy Policy
Last Updated: 15 March 2025
At lorantiveqos, we're committed to protecting your privacy. This policy explains how we collect, use, and safeguard your personal information when you access our financial education services. We operate under Australian privacy legislation, including the Privacy Act 1988 and the Australian Privacy Principles (APPs).
Information We Collect
When you interact with lorantiveqos, we collect various types of information to provide you with quality financial education services and improve your learning experience.
Personal Information You Provide
We collect information you voluntarily share with us when you:
- Register for our learning programs or workshops
- Contact us through our website or by phone
- Subscribe to newsletters or educational materials
- Participate in webinars or online courses
- Request consultation or support services
This information may include your name, email address, phone number, postal address, educational background, and professional interests.
Information Collected Automatically
When you visit our website, we automatically collect certain technical information about your device and browsing behavior. This includes IP addresses, browser type, device identifiers, pages visited, time spent on pages, and referring websites. We use this data to understand how visitors engage with our content and identify areas for improvement.
Educational Progress Data
For enrolled students, we track course completion rates, assessment scores, time spent on modules, and learning preferences. This helps us personalize your educational journey and provide relevant support.
How We Use Your Information
We use the information we collect for specific purposes related to our educational mission. Here's what we do with your data:
| Purpose | Description |
|---|---|
| Service Delivery | Providing access to courses, sending course materials, and managing your enrollment |
| Communication | Responding to inquiries, sending program updates, and sharing relevant educational content |
| Improvement | Analyzing usage patterns to enhance our curriculum and platform functionality |
| Compliance | Meeting legal obligations and maintaining accurate records |
| Marketing | Sending information about new programs or services (with your consent) |
We only use your information for the purposes we've told you about. If we want to use your data for something else, we'll ask for your permission first.
How We Protect Your Information
Security matters to us. We've implemented multiple safeguards to protect your personal information from unauthorized access, disclosure, or misuse.
Our Security Measures Include:
- Encrypted data transmission using industry-standard SSL technology
- Secure servers with restricted physical and digital access
- Regular security audits and vulnerability assessments
- Staff training on data protection and privacy practices
- Access controls limiting who can view your information
While we take reasonable steps to protect your information, no internet transmission is completely secure. We encourage you to use strong passwords and keep your login credentials confidential.
Sharing Your Information
We don't sell your personal information to third parties. However, we may share your data in specific circumstances:
Service Providers
We work with trusted third-party companies that help us operate our platform and deliver services. These include payment processors, email service providers, and learning management system hosts. These providers can only use your information to perform services on our behalf and are bound by confidentiality agreements.
Legal Requirements
We may disclose your information if required by Australian law, court order, or government regulation. This might happen in cases involving fraud prevention, legal investigations, or protecting someone's safety.
Business Transfers
If lorantiveqos is involved in a merger, acquisition, or sale of assets, your information may be transferred to the new entity. We'll notify you before your personal information becomes subject to a different privacy policy.
With Your Consent
We may share your information with other organizations when you've given us explicit permission to do so, such as when you request information from partner institutions.
Your Privacy Rights
Under Australian privacy law, you have several rights regarding your personal information. You can exercise these rights by contacting us at any time.
Access Your Information
You can request a copy of the personal information we hold about you. We'll provide this within 30 days of your request.
Correct Your Information
If your personal information is inaccurate or outdated, you can ask us to update it. We'll make corrections promptly.
Delete Your Information
You can request deletion of your personal information, subject to legal retention requirements.
Opt Out of Marketing
You can unsubscribe from marketing emails at any time using the link in our messages or by contacting us.
Object to Processing
You can object to how we use your information in certain circumstances, particularly for marketing purposes.
Lodge a Complaint
If you're not satisfied with how we've handled your information, you can complain to the Office of the Australian Information Commissioner.
How to Exercise Your Rights
To make a request regarding your personal information, send us an email at help@lorantiveqos.com or write to us at our Lismore office. Include your full name, contact details, and a clear description of your request. We'll verify your identity before processing any requests and respond within a reasonable timeframe.
Data Retention
We keep your personal information only as long as necessary for the purposes we collected it. Different types of information have different retention periods:
- Student enrollment records: Seven years after course completion (as required by Australian education regulations)
- Financial transaction records: Seven years (as required by Australian taxation law)
- Marketing communication data: Until you unsubscribe or three years of inactivity
- Website analytics data: 26 months from collection
- Support correspondence: Three years from last contact
After the retention period expires, we securely delete or anonymize your information. Some data may be retained longer if required by law or for legitimate business purposes like resolving disputes.
Cookies and Tracking Technologies
Our website uses cookies and similar technologies to enhance your browsing experience and understand how visitors use our site.
What Are Cookies?
Cookies are small text files stored on your device when you visit a website. They help websites remember your preferences and analyze visitor behavior.
Types of Cookies We Use
- Essential Cookies: Necessary for the website to function properly, including login authentication and security features
- Performance Cookies: Help us understand how visitors interact with our site by collecting anonymous usage data
- Functionality Cookies: Remember your preferences and settings to provide a personalized experience
You can control cookies through your browser settings. However, disabling certain cookies may affect your ability to use some features of our website.
Children's Privacy
Our services are designed for adults aged 18 and over. We don't knowingly collect personal information from children under 18 without parental consent. If you're a parent and believe your child has provided us with personal information, please contact us immediately so we can delete it.
International Data Transfers
We primarily store and process your information in Australia. Some of our service providers may be located overseas, including in the United States and the European Union. When we transfer data internationally, we ensure appropriate safeguards are in place to protect your information according to Australian privacy standards.
We only work with overseas providers who maintain adequate data protection measures and comply with their local privacy regulations.
Changes to This Privacy Policy
We review and update this privacy policy periodically to reflect changes in our practices or legal requirements. When we make significant changes, we'll notify you by email or through a prominent notice on our website.
The "Last Updated" date at the top of this policy shows when it was most recently revised. We encourage you to review this policy occasionally to stay informed about how we protect your information.
Third-Party Links
Our website may contain links to external sites that aren't operated by lorantiveqos. We're not responsible for the privacy practices of these third-party websites. When you leave our site, we encourage you to read the privacy policy of every website you visit.
Contact Us About Privacy
If you have questions, concerns, or requests regarding this privacy policy or how we handle your personal information, we're here to help.
- Email: help@lorantiveqos.com
- Phone: +61 435 186 236
- Mail: lorantiveqos, Corner of Brewser Street and Uralba Street, Lismore Shopping Square Shopping Centre, Shop 39, Lismore NSW 2480, Australia
We aim to respond to all privacy inquiries within five business days. For complex requests, we may need up to 30 days and will keep you informed of our progress.
If you're not satisfied with our response to your privacy concern, you can contact the Office of the Australian Information Commissioner at www.oaic.gov.au or by calling 1300 363 992.